Guest Experience

Elevating Guest Experience

This course is designed to turn you into an expert of guest experiences, from mastering Cardex systems for personalised services to email engagement strategies and operational excellence. It is an absolute must for those looking to elevate every interaction from check-in to check-out and beyond. Customer loyalty is key!
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  • Who should take this course:
  • Hotel managers and owners committed to outstanding guest experiences
  • Customer relations and marketing professionals in the hospitality industry
Patrick Jones - Course author

Donnchadh Tiernan

Coach at The Hotel Club
Irish by birth, English literature and media by discipline and international by nature - after 10+ years in hospitality across a variety of positions I have turned to the production of educational materials for that sector.
Ask me anything, anytime and we'll both probably learn something.