Front Office

5-Star Reception: The Art of High-Level Hospitality

Become an expert at the hotel front desk: from task management to communication skills and dealing with customers, all with a touch of professionalism.
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  • Perfect for anyone looking to become a receptionist or train world-class receptionists in everything they need to know that can't be taught on-site.
  •  Expect to learn the basics of task management, communication, conflict resolution, and best practices.
Patrick Jones - Course author

Donnchadh Tiernan

Coach at The Hotel Club
Irish by birth, English literature and media by discipline and international by nature - after 10+ years in hospitality across a variety of positions I have turned to the production of educational materials for that sector.
Ask me anything, anytime and we'll both probably learn something.